Shipping & Delivery Policy
Welcome to Glory Fixtures. We aim to make outfitting your retail space as seamless as possible. Because retail fixtures, shelving, and commercial displays vary significantly in size, weight, and volume, our shipping processes are designed to ensure reliable, safe, and efficient delivery to your store location.
1. Order Processing & Handling Time
Standard Orders: All standard equipment and fixture orders are processed within 1 to 3 business days (excluding weekends and public holidays) after receiving your order confirmation email.
Custom & Floor Plan Quotes: For orders requiring custom layout design or tailored fixture packages, processing times begin once the finalized quote and floor plan specs are approved.
Dispatch Notification: You will receive a notification with tracking or logistics details as soon as your shipment leaves our distribution facility.
2. Delivery Methods & Consolidated Shipping
- To minimize disruption to your store opening timeline, we prioritize consolidated delivery (“One Quote, One Delivery”) whenever possible.
- Freight & Palletized Delivery: Large fixtures, shelving units, and bulk store equipment are shipped via commercial freight carrier (LTL/FTL). Delivery is made to the curb or loading dock of your specified commercial address.
- Standard Parcel Delivery: Smaller accessories, signage hardware, or minor replacement parts may be dispatched via standard express parcel services.
- Consolidated Multi-Item Shipments: If your order consists of multiple fixture types, we coordinate shipments to arrive together so your store buildout stays on schedule.
3. Shipping Rates & Calculations
- Custom Freight Quotes: Due to the oversized nature of retail shelving and shopfitting supplies, shipping rates are calculated based on shipment weight, total volume (cubic dimensions), destination distance, and special delivery requirements.
- Quoted Rates: Final freight costs are clearly itemized in your pre-purchase quote before order placement.
4. Delivery Access & Special Services
Please inform us prior to dispatch if your store location requires special delivery accommodations:
Liftgate Service: Required if your site lacks a dedicated loading dock or forklift.
Limited Access / Mall Deliveries: Deliveries to shopping centers, pedestrian zones, or restricted-hour areas must be scheduled in advance.
Inside Delivery / White-Glove Unloading: Standard freight includes curbside/dock drop-off only. If you require inside delivery or offloading assistance, additional carrier fees apply and must be arranged prior to shipment.
5. Inspection, Damage & Claims
Retail fixtures are durable, but freight damage can occasionally occur during transit. Please inspect all pallets and packages carefully upon arrival.
Inspect Before Signing: Verify box counts and check outer packaging for visible damage before signing the carrier’s Bill of Lading (BOL) or delivery receipt.
Note Any Damage: Explicitly write “Damaged” or note missing items directly on the carrier’s receipt before the driver leaves.
Report Immediately: Notify our customer support team within 48 hours of delivery with clear photos of the damaged items and shipping packaging.
Resolution: We will promptly review your report and arrange for replacement parts or items to keep your store launch on track.
6. Order Tracking & Communications
Once your freight or parcel order has been booked, you will receive an email containing carrier details, tracking numbers, and estimated delivery dates. For large freight shipments, the carrier may contact you directly via phone to schedule a delivery appointment window.
7. Contact Us
If you have questions regarding an upcoming shipment, need to update your store address, or require custom delivery arrangements, please get in touch with our logistics team:
Email: info@gloryfixtures.com
Phone: +1 832 902 6065